Crew Resource Management (CRM)

The goals of the Crew Resource Management (CRM) Training Course are to provide applicants knowledge to gain a greater awareness of the concepts, philosophies and objectives of resource management training, to enable students to utilize more resource management tools and to enhance students abilities to utilize their most valuable resource – THEMSELVES.

THEORETICAL KNOWLEDGE SUBJECTS

• General principles

• Human factors in aviation

• General instructions on CRM principles and objectives

• Human performance and limitations

• Threat and error management

• Relevant to the individual flight crew member

• Personality awareness

• Human error and reliability

• Human attitudes and behaviours

• Self-assessment

• Selfcritique

• Stress

• Stress management

• Fatigue and vigilance

• Assertiveness

• Situation awareness

• Information acquisition and processing

• Relevant to the flight crew

• Automation

• Philosophy on the use of automation

• Monitoring and intervention

• Relevant to the entire aircraft crew

• Shared situation awareness

• Shared information acquisition and processing

• Workload management

• Effective communication

• Coordination inside and outside the flight crew compartment

• Leadership, cooperation

• Synergy, delegation

• Decision-making, actions

• Resilience development

• Surprise and startle effect

• Cultural differences

• Relevant to the operator and the organization

• Operator’s safety culture and company culture

• Standard operating procedures (SOPs)

• Organisational factors

• Factors linked to the type of operations

• Effective communication and coordination with other operational personnel and ground services

• Case Studies

• Flight Crew 

• Cabin Crew

• Dispatch

• Management